OUR PROFESSIONAL FEES, TERMS AND CONDITIONS
Docinga Nominees Pty Ltd trades as Cruising Plus l under ABN 20 100 798 749
PO Box 720 Strathalbyn SA 5255
Products and services are sold by Cruising Plus as an agent for wholesale companies and other suppliers providing services, including accommodation and transportation services. Cruising Plus is not a provider of these services and has no responsibility for the services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Cruising Plus. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs, terms and conditions of sale of the suppliers and these terms. They are issued by us as an agent only. We have no responsibility, and extend no guarantees for discontinued promotions, cruises or specific holiday products.
Limitation of Liability:
Subject to any responsibilities implied by law and which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to material on our websites, whether in contract, tort including negligence, statute or otherwise. Liability of Cruising Plus for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the supply of the goods or services again or the cash equivalent. Cruising Plus has no liability for any act, omission or default, whether negligent or otherwise, of cruise lines, airlines, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Cruising Plus cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
The services sold through Cruising Plus are subject to availability. Advertised fares are for new bookings only and can be withdrawn at anytime without notice. Cruising Plus reserves the right to decline any booking for any individual on any cruise or other service.
Acceptance and amendments:
Users of this Website agree to be bound by these terms and conditions, which are subject to change at the sole discretion of Cruising Plus at any time and without notice. Please read these terms and conditions on a regular basis so that you are aware of any changes. Your use of and access to this Website indicates your acceptance of these terms and conditions (and any changes to them). We will not be liable for any loss or disappointment that you may suffer as a result of changes to these terms and conditions. These are the current website terms and conditions and replace any other terms and conditions previously published. If we decide to change our website terms and conditions, we will post these changes on this page.
Confirming your booking:
When making a payment, you are confirming your booking with Cruising Plus and you agree to be bound by the legal obligations outlined within. Your right to any refunds can be limited by these terms and conditions in addition to the terms and conditions of the supplier. All minimum deposits received are usually non refundable and non transferable. Please check these details before making your payment if you are not sure.
Please ensure you have read and understood all terms and conditions before confirming your booking with us. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before confirming your booking.
It is essential that you provide details of each passenger correctly as shown on their passport or other accepted government issued identification. We must hold a copy of your passport on file so that we can verify these details are correct. Travel suppliers reserve the right to deny carriage if the passenger’s name and/or date of birth vary from your documentation.
Cruising Plus has no responsibility for any loss or damage arising from incorrect entry of passenger’s names or dates of birth so please check all your name details at every opportunity. A change of name after a booking has been confirmed and deposited, that results in the rebooking of any service, will be subject to name change charges and availability of that service cannot be guaranteed.Please see the schedule of fees for more details.
All individuals departing from Australia and visiting any foreign port must be in possession of a valid passport. If your passport is due to expire within six months of your return back into Australia, you should obtain a new passport. Should you be traveling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia or any other country that you may visit. Names on the travel documents must match exactly the names as written on the passport which will be taken from the booking form.
Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation. Visas are the responsibility of all passengers traveling. Cruising Plus will assist with Visa requirements for any passengers at their request however we accept no responsibility for any issues arising from such assistance.
For visa enquiries please visit the following website that specialises in Visa information and applications www.visalink.com.au
Alternatively please contact the Embassy or Consulate of the countries you plan to visit. Please note that Visa’s may be required for Countries where a ship visits, even if you are not planning to disembark the ship you may still require a visa to board. Failure to have the correct documentation may result in denied boarding. Cruising Plus accepts no liability should you fail to obtain the correct visa before departing Australia.
Vaccinations are recommended for certain destinations. Please contact your local GP or the Travel doctor who will advise you of these requirements. Please note that some vaccinations may be required weeks in advance of travelling.
It is strongly recommended that all passengers take out comprehensive travel insurance when making a booking. Travel Insurance products are all different so make sure you choose one that suits your needs. Please ensure you read the details of your cover carefully to make sure your cover is also comprehensive. Your policy should cover unlimited medical and evacuation, cancellation expenses plus other benefits such as loss or damage to personal baggage and loss of money, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. As all travellers are different and may have different requirements including pre-existing medical conditions, it is recommended that you look at what travel insurance policy that best suits your needs and requirements.
Please view our website for insurance details here – Travel Insurance
For more information on travel insurance please visit http://smartraveller.gov.au/tips/insurance.html
Please note: International travel insurance is also required for Australian Coastal domestic cruises. These cruises are outside the scope of Australian Medicare and the New Zealand Ministry of Health so all consultations, treatments and medications offered on board are charged at private rates.
Cruising Plus endeavours to deliver exceptional quality professional travel services.
We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible.
Customer feedback is welcomed as it helps us improve our service delivery to you.
Click here to view our Complaints Handling Policy.
Schedule of our Professional Fees
In all cases, Cruising Plus reserves the right to apply the following schedule of fees (per person) in addition to any fees imposed by the various operators and service providers.
BOOKING SERVICE FEES (PER PERSON)
- DOMESTIC INTERNET AIRFARE BOOKINGS $ 25.00
- DOMESTIC COACH OR FERRY $ 25.00
- DOMESTIC RAIL (GSR) including free rail voucher bookings $ 35.00
- INTERNATIONAL AIR & PACKAGES $ 110.00
- FREQUENT FLYER REDEMPTION BOOKINGS $ 55.00
AGENCY BOOKING NON-REFUNDABLE DEPOSITS (TO SECURE BOOKINGS)
- DOMESTIC AIRFARES (PER PERSON) $ 55.00
- DOMESTIC PACKAGES (PER PERSON) $ 55.00
- INTERNATIONAL AIRFARES (PER PERSON) $ 200.00
- INTERNATIONAL PACKAGES, INCLUDING CRUISES (PER PERSON) $ 200.00
CANCELLATIONS BEFORE FINAL PAYMENT HAS BEEN MADE (PER PERSON)
- DOMESTIC AIRLINE PACKAGES – FLIGHTS & ACCOMMODATION $ 110.00
- DOMESTIC COACH PACKAGES – COACH & ACCOMMODATION $ 110.00
- CRUISES – ALL TYPES $ 200.00
- INTERNATIONAL AIR AND PACKAGES $ 200.00
CANCELLATIONS AFTER FINAL PAYMENT HAS BEEN MADE
- ALL BOOKING TYPES 10% OF TOTAL BOOKING
AMENDMENTS TO EXISTING BOOKINGS
- DOMESTIC PACKAGES – COACH & AIR $ 25.00
- INTERNATIONAL – ALL TYPES $ 55.00
- ON ALL TICKETS NOT ISSUED BY CRUISING PLUS $ 25.00
VISA PROCESSING FEES
- LOCAL CONSULATES (PER PERSON, PER VISA) $ 55.00
- INTERSTATE (PER PERSON, PER VISA) $ 75.00
(THESE FEES ARE IN ADDITION TO CONSULAR CHARGES)
- ALL COURIER FEES ARE PAYABLE BY THE CLIENT
- NO ‘CASH’ REFUNDS WILL BE GIVEN
TRAVEL INSURANCE CLAIMS
- Assistance with travel insurance claims where the insurance policy has not been purchased through us
will incur a minimum charge of $110 per hour or part thereof.
CREDIT CARD SURCHARGE (these fees only apply when credit cards are not accepted by the supplier)
- Visa and Mastercard 2 % on the total payment
- American Express Not Accepted (unless via supplier in which case suppliers merchant charge applies)
*all these prices are GST inclusive
Third Party Website
This site also contains links to other websites. These links do not imply that Cruising Plus endorses these websites or guarantees the reliability of the information they contain. Such links are provided for your reference only. You acknowledge and agree that Cruising Plus does not control such websites and is not responsible for their content, advertising, products or other materials on or available from such websites. We encourage you to read the terms and conditions and privacy policies of any third party websites when you access them.
Alterations to Cruise Itineraries by Suppliers
In the event of material alterations by a supplier to a proposed cruise booked by you, you may be given the option of cancelling the cruise without penalty but this is not always guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your cruise.
Rates and Price Variations
We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.
All rates and prices quoted are quoted in Australian dollars unless otherwise stated and as such are valid only
Price Inclusions and Exclusions
Items included in the prices or rates of the products are specified in each section. Prices do not include, unless stated, passport and visa charges, vaccination fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
Goods and Services Tax
Prices quoted do include goods and services tax (“GST”) for domestic cruises only. International cruises are
exempt from GST.
Cruising Plus give notice that all information contained within the site is subject to alteration with or without notice. While all travel information contained within this website is correct at the time of publication, some details (such as itineraries or prices) can change.
Cruising Plus is licensed and trades within the SA, therefore governed by the laws of the South Australia.
Please note that these terms, conditions & fees may change without notice at anytime.